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KAABAPASS

YOUR COMPLETE SACRED JOURNEY

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Find answers to common questions about Umrah travel, visa assistance, and your booking.

Frequently asked questions

Saudi authorities allow women to perform Umrah as part of an organized group without a mahram, provided the group is certified by a licensed travel agency. KaabaPass coordinates this documentation on your behalf through our authorized partners.

Umrah visa processing typically takes 3–5 business days through our authorized partners. We advise booking at least 3 weeks before your intended departure to allow ample time.

The quoted price per person includes your round-trip flight, hotel accommodation for the listed nights, all indicated transfers, visa assistance fees, and guide services where noted. Government taxes and airline fuel surcharges are included.

Yes. Standard and above packages can be customized — including flight class upgrades, hotel extensions, private transport upgrades, and additional Madinah nights. Speak to your concierge after booking.

Bookings can be cancelled free of charge within 14 days of purchase. Visa processing fees are non-refundable once the application has been submitted. Cancellations made within 7 days of departure are subject to airline and hotel penalties.

We currently depart from JFK, EWR, IAD, ORD, LAX, IAH, ATL, DFW, DTW, and PHL. Additional departure cities are being added. Contact us if your city is not listed.

No. KaabaPass handles the entire Umrah visa process in cooperation with our authorized visa partners. You will only need to provide your passport and a recent photo.

Children ages 2–11 are priced at approximately 70% of the adult rate. Infants under 2 travel free of airline charge (hotel arrangements may vary). Confirm during checkout.

Every booking includes access to a dedicated KaabaPass concierge reachable via WhatsApp. Your concierge will contact you within 24 hours of booking and remains available throughout your journey.

Yes. Bookings of $3,000 or more can be split into 4 interest-free installments via our payment partner. You'll see this option at checkout.

We assist travelers through the Umrah visa application process in cooperation with authorized travel and visa partners.

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